Privacy Policy

1. Introduction & Compliance

Welcome to the website of Dr. Sandip Kumar Chandra (Consultant Physician). Your privacy, confidentiality, and data autonomy are of utmost importance to us. This Privacy Policy details how we collect, process, store, and secure your personal data in strict compliance with the Digital Personal Data Protection (DPDP) Act, 2023 (India). By accessing our website (drsandipchandra.com) and utilizing our booking and enquiry services, you acknowledge the terms of processing described herein.

2. Personal Data We Collect

As a "Data Principal" under the DPDP Act 2023, you provide us with specific personal data when using our appointment booking and enquiry assistant modal. We collect:

• Name: To identify you as a patient and address you correctly.
• Age: To assist the physician with relevant clinical context for appointment planning.
• Phone Number: To contact you for appointment confirmation, coordinates, and direct communications.
• Medical Concern (Optional): Health symptoms or conditions you choose to disclose, helping us prepare for your clinical consultation.

3. Purpose of Processing & Marketing Use

Your personal data is collected and processed only for the specified, lawful purposes for which you provide explicit consent:

• Appointment Coordination: Storing and retrieving booking details to manage doctor OPD timings and queue placements across our clinics.
• WhatsApp Communication: Redirecting you to WhatsApp to directly message our clinic helpline.
• Future Marketing and Educational Purposes: With your consent, we may use your name and contact details (phone number, email) to send you general health awareness tips, newsletters, health checkup notifications, clinic announcements, and promotional communications/offers regarding healthcare services. You have the right to opt-out of these communications at any point (see Section 5 below).

We do not sell, rent, trade, or share your personal data with third-party marketers.

4. Storage, Security, & Processing Systems

Your data is processed and stored securely:

• Firebase Firestore Database: Appointment details are saved on cloud instances configured with standard security policies to prevent unauthorized access, alteration, or disclosure.
• Retention Policy: We retain your personal data only as long as necessary to fulfill the specified purposes (clinical coordination, communication, or marketing consent duration) or as required by applicable laws.

5. Your Rights as a Data Principal (under DPDP Act 2023)

Under the DPDP Act 2023, you have the following enforceable rights:

• Right to Access & Summary: You have the right to request a summary of the personal data we hold about you and the processing activities performed.
• Right to Correction & Erasure: You can request us to correct, complete, update, or erase any personal data that is inaccurate, outdated, or no longer required for the purpose of processing.
• Right to Withdraw Consent: You have the right to withdraw your consent for data processing (including future marketing uses) at any time. The withdrawal of consent is made as easy as giving consent. Upon receiving your withdrawal request, we will cease processing your personal data immediately.
• Right to Grievance Redressal: You can file a complaint with us regarding any aspect of personal data processing or your rights.

6. Medical Confidentiality

All clinical details shared with the clinic are protected under standard doctor-patient confidentiality code of ethics and accessed only by Dr. Sandip Kumar Chandra and authorized clinic administrators directly involved in your care.

7. Consent Withdrawal & Grievance Redressal Contact

To exercise your rights under the DPDP Act 2023 (such as withdrawing consent for future marketing/processing, requesting data erasure, or filing a grievance), please contact our designated Grievance Officer:

• Grievance / Data Protection Officer: Clinic Administration / Dr. Sandip Kumar Chandra
• Email: sandiprgkmch@gmail.com
• Phone/WhatsApp: +91 90516 55991
• Address: Rabindranagar, Midnapore, West Bengal 721101 · Canal Circular Rd, Kadapara, Phool Bagan, Kolkata 700054